Well, this is an annoying way to start out my weekend. DH's new phone arrived UPS yesterday. After dinner I proceeded to go through the same steps I did to back up and copy the old phone to new and activate. Only his won't activate. Everything is on there (all 4367 photos!) but it won't make calls or texts. When you turn it on it says "waiting to activate, this may take awhile". Tried to call Verizon, on hold for 20 minutes and then I see online that the hours are to 6pm EST. Well, then why don't they have a recording that says that?!
This morning I try again with an online chat. I'm told it's showing activated for this new phone on their end. Then they say it needs a new sim card, do I have one? No, why would I have a sim card? So, they can either send me one, taking 3-5 days or I can go to a Verizon store and get one. I'm electing to drive the 50 miles to the store today. I don't know how to install a sim card, let alone whatever steps to go through again to activate it and if it still doesn't work then I still have to go into the store. I'd rather get to the store on a weekend, then have to take time off work during the week.
I don't understand why my new iphone11 transferred/activated fine and his same phone won't. Just stupid.
That's all I have for today - getting ready to head into the city.