I give up. I could deal with mom unplugging the machine. It notifies me, so I can call her and tell her to plug it back in. But, this evening she calls and she can't dispense her pill because she can't find the cup that has to go underneath where it dispenses. It's set up to sense that the cup is there, otherwise it will not dispense. The whole reason I put tape right above it and wrote "RETURN CUP BELOW".
What in the hell? The cup has to be there! I kept describing it to her and she kept saying, well, I have this small cup, but it won't fit under there. I finally called the front desk where she lives and the kind lady went up to look for it. She couldn't find it, but took a styrofoam cup and cut it down to fit under there and that worked with the sensors to think "the" cup was there and let her dispense her med.
But, I'm sure she's going to lose or throw that one away, too. The cup is there now, so should be ok for in the morning. I wish this machine notified me if the cup isn't returned. I asked their online customer service about that and was told that is something they are working on adding to the app program. I will call her in the morning, after I know she took her morning dose and make sure the cup is put back.
Obviously, if she can't even do this simple machine to take her meds, she either needs hired help to come in to give them to her or I need to move her to where they have someone that does it.