OMG! The stars lined up right this morning. My boss sent me an email that I was welcome to work from home today, so of course I take her up on it. Awhile later the phone rings. I see on caller ID it's an 800 number, so know it's going to be "spam". I answer and was just going to hang right back up like I usually do, but for some reason I let the recording start talking.
"This is Host Gator. The websites you have are currently suspended and will be permanently terminated in 48 hours unless the account is paid. Press 1 to pay". So, I eagerly press 1 and seconds later get disconnected. WAHHHHHH! Then I got the number off caller ID and called it back and the guy who answered said the credit card# on file is no longer active, would I like to pay? OH YES - would I?!! I gave him my debit card # and got this paid. 15 minutes later the website was up and running again. This account was set up years ago and apparently DS used our home ph# for the account info. Thank goodness. Thank goodness I was home to answer the phone and decided to listen to the recording.
He gave me the 2 email address they have on file for this account. The primary email address I am familiar with but don't think my son has used in a very long time. The other I didn't recognize, so I am hoping that is a current email for him and sent him an email to it. I asked the customer service guy if there was any way my email address could be put on the account so that I get the notifications regarding payments due and he said he would add it and would email me info on how to log into the portal and change it to be the primary email address for the account. He did, but unfortunately I still can't change it because I don't know DS's log in password and I don't know his email log in (of course) in order to retrieve the password reset email.
I have emailed the customer service guy back, explaining my situation, asking if there is anyway to change it to my email address. If not, will the credit card# I gave at least go on file as the new card and automatically be charged when there is billing due. That would at least help.
I AM SO DARNED RELIEVED! DH and I have been stressing over this so badly the past week. If I can now get my email changed as the primary, then I can completely get this out of DS's unworthy hand. After that there would really be nothing we ever have to try and contact him about again. We have "written off" what he owes us, so no contact need (or has been tried) about that issue.