Wednesday, January 8, 2025

Really?

What the heck?!! I got an email from the hospital, where dh is having the endoscopy performed, saying he can now get pre-checked in for his appointment tomorrow. So, I log in to do that, only what first catches my eye is that it say a 7:30am check in time. The paperwork from the GI doctors office (one of their doctors is performing the EUS) said 6:30 and check in at the Day Surgery dept. Then I notice that the online with the hospital the procedure says "flouroscopy exam" and check in at Radiology dept.......WHAT?!! These aren't even the same procedures, let alone at the same place in the hospital.

I now have calls into both the hospital's day surgery dept and the GI doctors office to ask them to clarify what procedure he is having. It's been over an hour so far, an no one has returned my call.  The procedure paperwork the GI office sent specifically says an EUS procedure, 1/9, check in 6:30am at Day Surgery Dept, performed by Dr. S.  The appointment online with the hospital (MyChart) says "Flouroscopy exam" 1/9, check in at Radiology. 

It appears someone messed up, but sure would be nice if someone could call us back and straighten all this out. I'm going to be really mad if this has to get rescheduled after waiting a month for this appointment, but would have been even madder to show up at Day Surgery at 6:30 am tomorrow for them to tell us they don't have him on the schedule!

The lady that did the scheduling in the GI doctors office seemed kind of flaky, so if it got messed up I'm sure it's probably her. She called us to schedule it (after they got his MRI results) and then the next day she called me again, asking "did I talk to you yesterday to schedule his EUS?" I said yes, for the 9th..." She said ok, I had a note here about it, but then I couldn't remember if I actually scheduled it or not. Then she said she was mailing out the paperwork on it to us by the end of that week, because their office would be closed for 2 weeks for Christmas and New Years and we did get the paperwork/instructions that next week. Did she mix up what she was scheduling for, with the hospital or did someone at the hospital get it wrong? 

So, I am annoyed today, that's for sure.

2 comments:

  1. Oh, my goodness!!!! Just what you need , isn’t it? Let us know how it goes. Thinking of you!
    Meg B.

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  2. I hope they figure it out today.
    Just crazy!

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