Still waiting

Nothing much new since yesterday. I got a nice picture of the sunrise this morning

I spent part of my morning on the phone with Dell again, after they have now delayed my estimated date of repair out another few days. I ended up requesting to talk to a customer service manager. Still not getting anywhere other than "we'll escalate your case" I said I was already told by 2 people that was done 2 weeks ago. He said he couldn't find where it was done. I asked for confirmation that it gets done. He did say the more detail I can't see online is that the part they are waiting for is a new processor - so that is a major part that is causing the issue, not just a faulty fan. The first person I talked to said becaue it's been so long now, I can get a replacement and he had to transfer me. Then the person he transferred me to said no, I can't because I didn't report the issue until 32 days and warranty for replacement or refund is 30 days. That's when I asked to talk to her manager. He said he can put it for a replacement, but it might be a refurbished used one. I said NO! I paid for a brand new computer I barely got to use. Regardless, it's all going to take weeks to request that, if that's what I want. I'm going to wait the 5 more days they now say it will take. Then I will be calling my credit card company to see if they can help with a dispute on it. But, now I'm reading that most credit card companies you can dispute within 60 days of the charge going on your account and it's now been over 60 days. It's all just infuriating.