Holy shit show! The incompetence of some people/companies is crazy. Myself and 2 of my coworkers have been dealing with one of our manufacturer's and I honestly don't even know how this company has managed to stay in business. On Monday, our salesman just wanted me to send them a purchase order for a very small order - a sample he needed on jobsite by Thursday, our customer willing to pay the overnight shipping. If this sample gets approved by the customer, then of course hey - big order will come....
Several emails on our end the next day trying to confirm it was shipped...finally a reply mid afternoon "your accounting needs to contact our credit dept". I emailed right back - please give me name/email/ph# to contact? We have a main ph# listed in our records for this manufacturer so I tried to call. I got a rude person basically saying "why'd you call this number? we are "sales" OMG - just transfer me to your credit dept then! She gives me another number to call so I try that but can only get voicemail. Our sales support assistant then tried calling 3 different numbers to this company yesterday, all with no luck actually getting anyone. Nor did they reply to any of our emails about the order yesterday. Their order dept person, who first emailed us that we needed to contact their credit dept doesn't even have a phone number in her signature line. Hows that for great service?!
So, finally they email back this morning that they have sent us a payment link so we can prepay the order before it gets shipped. Um....we've been emailing you since Monday that we needed this on the jobsite TODAY! What a joke.
DH wanted to get our garbage man the gift this morning. The garbage truck typically arrives in the morning on Thursdays around 7-ish, but he got up at 6am to wait to listen for the truck, to make sure he didn't miss him. It's now almost 9am and still no garbage truck. Of course, LOL.
I was trying to kill 2 birds with one stone yesterday by not having to walk all the way down to the end of our street to drop off the Christmas cookies to neighbor. Her son gets off the school bus at 4:30 or so, so I was watching for the bus from our dining room window and then would get out there and meet up with him as he's passing by on his walk home and then I'd continue over next door to Mr & Mrs house to drop off theirs. It was very windy rainyish day, which is why I really didn't want to take the long walk down to their house. I get out there, the bus has gone by and no kid. Damn it! LOL. I guess he didn't go to school yesterday, so I walked over to Mr&Mrs and dropped off with them and brought my other box back home. I'll text other neighbor today around noon and make sure she's home, before I walk down there. I think today's weather will be better for a walk.
That company's attitude is horrible, amazing.
ReplyDeleteI remember fresh out of college trying to talk to a vendor about the credit due and what was short paid, etc. They had all the same info I did, but the lady I talked to could NOT understand what I was saying, no matter how many ways I said it. After a very frustrating call my boss came in and said, "Remember all those classmates who barely scraped by in class by the skin of their teeth? Well, they all have jobs now."
ReplyDeleteOMG, I just dealt with same crap today. We needed one of our vendors to ship out an order tomorrow. Their customer service said we were are credit hold. I check with my AP dept. she’s been trying to get this cleared up since October. I replied with this information. He gets snarky with us. His boss gets involved and she is not happy. It turns out we have a large credit balance. WTH! His boss is like why is this order even on credit hold to begin with???? She is now straightening this out for us.
ReplyDeleteAt least tomorrow is Friday!
Have a great weekend.
Sue in Mn
This company actually pays us more than we pay them LOL. We have lots of commissions owed to us each month, so why they require us to prepay an order is ridiculous. Or at the very minimum they could have told us that right when the got the order.
DeleteWhile email can and often is a wonderful thing, it's the perfect tool to hide behind for someone who doesn't want to do any work, isn't it!!!
ReplyDeleteI find it strange to be in the business of selling stuff - and not have phone numbers in your signature line. I'm guessing their whole process is a shit show on a daily basis.
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