I returned to Walmart Vision to talk to the doctor about getting a refund on the eye exam DH had there, since I had to pay for a second exam and it was a different Rx than he gave.....and DH could see perfect out of his new glasses. The Walmart doctor told me the prescriptions were very similar and wouldn't have made enough difference (gee - you don't think you'd notice the difference if you got a stronger than you need prescription??) but that it was probably a difference in the quality of lenses compared to his new glasses. I told him that he and his staff did nothing to try and resolve the problem with the glasses purchased. If they felt the prescription was right and it was the lenses causing the problem then they should have addressed that issue and not kept telling DH "he was looking through the glasses wrong and that he needed to spend several months getting used to them". As a result of their crappy service I had to go spend more money on a second eye exam. So, I got up and walked out.
Over the past 10 years I have shopped at Walmart I have most likely spent a minimum of $8000 per year - just on weekly grocery shopping, not to mention all the other bigger/one time type of purchases...eye exams and glasses and contacts for DS and I, gifts, lawn care products, etc - oh and prescriptions too! I guess other grocery stores and Target get my business now. While I completely realize my annual spending at Walmart isn't even a blip on their radar of profit, at least I'll feel better knowing their crappy service won't be getting much of my hard-earned money anymore. I'm sure there will be times I will run in there for a forgotten item or something we ran out of, as it is the closest grocery store to me, but $600 a year spent there is a lot less than $8000 + a year.
Send an email to head office. It may do nothing but you might just get a result. That is terrible.
ReplyDeleteI agree I would contact the head office!
ReplyDeleteUgh - I'm not a fan of WM either. I usually shop at Target -- or my local grocery store if it's Wednesday (double coupon day). I had a few friends that worked at WM, & they've been treated like crap, so I like to not shop there to support them LOL. Sorry to hear you didn't get a refund - YES to contacting the head office!
ReplyDeleteI would def contact Wal mart's main office. The eye docs are not funded by Wal Mart however. They usually are independents leasing out space. But if they are doing a bad job, Wal Mart wants to know pronto. I thought Wal Mark Eye care came with a 100% guarantee. If for any reason you are not satisfied, you are supposed to get your money back or a new pair of glasses or something like that if you go back to them within 60 days and have your receipt. Here's the link:
ReplyDeletehttp://www.walmart.com/cp/Walmart-Vision-Centers/1078944#services
Print it out and go back and show them their own policies.
Good luck.
Apparently the money back guarantee is only for the frames and lenses, which I did get my money back on. And yes, since the doctors are independent, I had to go through the doctor to ask for the refund on the exam. I'm not sure I want to even waste my time trying to contact corporate when nothing will probably come of it. I'm going to think on it a bit. I've already put in so much time with them regarding this issue I'm just ready to be done with it.
ReplyDeleteGo back to the store and get the contact info for the health & wellness market manager (district manager) and forward your complaint with the details. Make sure it is the health & wellness manager b/c they are in charge of optometry. Be polite, but firm. I am willing to bet that you will be offered a gift card for the amount of the eye exam. Heck, flat out tell the market manager that is what you want and they will probably be thrilled to solve the problem so easily.
ReplyDeleteAnonymous - thanks for the tip! Good info to know. I will check into that.
ReplyDeleteI'm right there with you about Walmart. A feeling of dread washes over me if I have to go there. So I have just about cut out shopping there all together. The only thing that I can't find is reasonably priced pool supplies.
ReplyDeleteI'm about fed up with Jewel too. Not that quitting shopping there will put them out of business but blogging about it may make a difference. Or not. LOL