Monday, January 27, 2020

Monday Funday (NOT!)

What a crazy work day it's been. It's after 1pm and I'm just now getting a bite of lunch and still haven't been able to jump in the shower. Usually I get on my computer about 7:20 am (officially start at 7:30) drink my coffee, get started with work. Then around 8:30 (or whenever seems like a good break point) I run downstairs and jump in the shower and get dressed with a quick 15 minute break, grab some breakfast and take back upstairs to my office.

We (well I) am trying to extract a year (2017) of backup file off of our accounting system. We are being IRS audited (starting tomorrow) so Friday  afternoon I was going to pull this backup file. It's a bit of a process, but I started it at the end of the work day and was just going to let it run, as I figured it would maybe take a couple of hours to condense and extract the data for the file. We don't want to give the IRS auditor our complete back up - that has like 20 years of accounting data on it! He only needs 2017 and that's all he should have access to.

Only Friday afternoon/evening I kept checking back and it was such a slow process. Then around 8:30pm I went to my office to check again and it apparently had frozen during the process and I had an "abort" message on my screen, so I had to abort which closed down the accounting program. I had to reinstall my backup copy to get it working again. By then it was 9pm and I wasn't messing with it anymore that night. Saturday morning I emailed my boss about it, because I figured she'd check her emails. She said to just wait and we'll get our IT on Monday morning.

First thing this morning we contact our IT company for help - for 2 reasons. My boss couldn't restore the company file on log in and also to have them help with this backup file needed for the auditor. We have several IT guys that work on our company, but one "head" guy. It was one of the underlings helping. He was able to get my boss restored but he told me to call our accounting software help desk and see if there was a better/different way to get this data, rather than how I was doing it. A tech guy called me back from the accounting software and he seemed super knowledgeable and helpful. I was doing it the way it was supposed to be done, but not sure why it didn't work so we got on a conference call with our head IT guy and we all literally spent almost 3 hours on the phone while basically those 2 guys worked together (screen sharing) to try to run this process. Again, it seemed to freeze up. UGH. So, I'm finally off the call and our head IT guy is trying to run it from his office on a different/faster server, so we'll see what happens. I guess worse case scenario, we just have to do a normal back up file (that takes minutes to create) and give the auditor everything (ugh, again).

At one point I had to pee, so just put my phone on mute, LOL. After I hung up I ran downstairs and got some lunch. Came back to my office and ate that, then I ran back down, took the quickest shower ever and luckily didn't have any call come in. I feel like I've put in an 8 hour day already.

6 comments:

  1. I don't envy you with all this stuff with the IRS plus IT issues. What a pain!

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    1. Our IT guy came through :) All is good now (I think!)

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  2. Is there any way that all the years can be separated and saved that way so you never have to do this again. Glad you got the problem solved.

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    1. Now that we know how to do this process of breaking out each year into it's own backup file, yes, we can do that with previous years and going forward.

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  3. I am an accountant also and IT problems are the WORST! Especially this time of year when everything is in a time crunch. Hope they can get you fixed up!

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    1. Between the software tech guy and our IT guy, it got figured out, thankfully!

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