Desk delay

I was on the phone with Pottery Barn for 90 minutes. NINETY MINUTES! Of course I got a different customer service agent then I spoke with last Wednesday. I again explained: I called last Wednesday and talked to Desiree. My desk order was shipped to your distribution hub last April and as of last week they say they can't find it and were supposed to figure it out in 3-5 days and call me back, but no call.

Literally 10 seconds later she says "ok, I see it's supposed to arrive to you tomorrow"....I said did you actually see that from the response from the dist. hub with the inquiry put in to them last week - or are you just looking online at the order status that says "estimated delivery between July 8 and July 28"? She said she was just looking at that. I sighed and said well that is wrong, that's what it said last week and Desiree determined it was shipped from your warehouse to the dist. hub, but they can't find it now and it's been months. So, she says she will check with the hub and has to put me on hold. and hold and hold.

Finally she comes back on and says the same thing as last week - they are still looking into it. I said I have called 3 times now, plus an email that was never replied to, I need a resolution today. Is there a manager that can handle it and can't it just be re-ordered so I can get the desk and you guys can deal with finding the missing one? She said yes, she has put in a request to speak to "leadership" and is in the hold queue. So, wait and wait. Finally she comes back on and says a manager is reviewing it, please hold. And hold and hold. Then she comes back on and says they are going to put in a replacement order for me, here is the order #.........and now estimated shipping is October 10th, LOL. If we ever see this expensive desk it will be a miracle.

I think in the next trip or so into see my mom I'm going to set up a tour of the other assisted living place that is back behind the place I did tour. This place also has a memory care section. While I (hopefully) anticipate that she will be able to stay at her current place for awhile longer, now that I have the caregiver to assist, at some point she will have to move. I'm realizing it's obviously going to be smarter to most likely use this place, instead of the assisted living place I toured last month. At some point she is going to need full on memory care and then I would just have to move her again if I put her in the other assisted living place. I will not want to deal with another move, so I want to have toured this assisted living/memory care place now so I am prepared.

This past week the mornings seem to be mostly she is up and getting dressed at 6am and trying to go downstairs really early, or she had yesterday where she wasn't ready at all and the caregiver stopped by and reminded her at 7:35 that she had 25 minutes before breakfast started. I see on the camera she went downstairs at 6:30 and came back in 5 minutes. Hopefully someone downstairs told her she was going to have to wait an hour and a half for breakfast! Then she went back down at 7:10 - still early but a more reasonable time. At two times between the 6:30 and 7:10 she was opening the closet that runs along a wall in her little kitchen/dining area. There's just "stuff" in there, from her previous apt and home. But after trying to listen to it twice I finally figured out she said. The first time she said something about she'll be cold, so it appears she was looking for one of her sweaters (she has several and usually wears one when she goes downstairs). The second time she slid the closet door open she said "well...all my clothes are gone". So, she's confused as to where she keeps her clothes, this morning. She has 2 sliding door closets in her bedroom that all her clothes are in, and always have been.

I started reading a good book last night, that I almost finished. It's written by Kimberly Williams-Paisley, the actress, about her family's journey with her mother being diagnosed with Primary Progressive Aphasia (a rare form of dementia) at age 62.

I still haven't received a billing from mom's caregiver and she's been doing it like 5 weeks now. She said she bills monthly and I did check with her last week and she said she hadn't done her billing yet, just got done with a 5 week hospice job that took a lot of her time. I guess she'll bill at some point, LOL.  

100 degree weather for the next 4 days, then we are supposed to get back into the 80's next week.

I ordered a canvas wall decor sign from etsy that arrived yesterday. it's for one of the guest bedrooms. Kinda cute. The floor lamp I ordered (through Target) came the day before. What a total piece of cheap junk. I'm returning it.