A couple of weeks ago I'm on the phone with Comcast customer service because our internet wasn't working. The tech guy says "you have an old outdated modem, you should get a new one. Do you have a separate router?" I say yes I do. He says there is now an all-in-one modem available that is both a router and modem. Just stop by a Comcast store and trade your old one in.
Luckily I happened to mention this to our IT guy at work and he said no, don't get it. A couple of other work at home employees have already tried it and it won't work with VPN. He tried and tried and it just won't work. Well, glad I mentioned it and saved me the headache of it not working, returning it, etc.
But, I also took the tech guy to mean that the all-in-one was an option, I could still get an upgraded modem only if I wanted. So, today at lunch I head on over to the new Comcast store nearby. Wait in line about 10 minutes and explain what I want and what I DON'T want (an all-in-one modem). The guy goes to the back and comes back and says their delivery guy is in back right then unloading all the equipment. Could I come back in 20-30 minutes and they'll have it ready? So, DD and I run over to Target and the post office and then back to Comcast. Wait in line again and end up with a different guy. I explain again what I want and DON'T want. He goes into the back and comes back with 2 modems....one is the all-in-one. NO, I can't use that one, and the other is just like the one I have. NO, why would I want the same one I already have that is outdated? So, then he tells me they aren't getting more in until tomorrow, but that isn't a guarantee I'd get one, if I come back, and so I needed to just call Comcast and order one. We walk out shaking our heads.
Gee - thanks for the hour of my time wasted! Thankfully, I had not gone through the trouble to unhook our old modem. I wanted to make sure I'd get a new one before I did that.
I call Comcast when I get back home. The original tech guy (or someone) must have flagged my account because the first thing the recording says is "We see you are eligible for an upgraded modem. Press 1 for assistance". So, I do....and of course get someone in India. I explain again what I want and DON'T want. He says "ok, I have it ordered and it will be shipped to you in a few days. Just ship back the old one". I say I want to clarify that this NOT the all in one modem? "Um...yes it is". AGAIN, I can't use that one, it won't work with my employer's VPN. Is there a modem upgrade available that is JUST a modem ONLY?
Finally, he says yes, and changed the order. I said is it the same modem I already have or an upgrade? He says it's an upgrade. We'll see........I'm not holding my breath!!