Friday, February 1, 2013

Another TGIF!

If I ever found a genie in a bottle and got 3 wishes I honestly think one of them would be that I never ever in my life have to talk to a customer service person at a call center in India again! Seriously, it drives me crazy.

DS has an opportunity to extend his stay in Australia and preferably needs to hold his return ticket with an open date. Yesterday, I called Expedia to find out if this could be done and how much it would cost. I was told that it couldn't be done, with an open date, and it would be $75 to change to a new date, plus any extra if the new rate for the flight is higher on the return date he ends up changing it to.  This little portion about the difference in ticket price I had to have her repeat like 4 times, because I couldn't understand what she was saying. So, then I decide to try giving the airline a call direct and see if they give me the same answer. Well, of course not! I was told they definitely can do this. The ticket gets canceled and held up to one year, until he knows his date of return and it would cost $150.  There could be additional owed if the new ticket price is higher (the only part of the 2 phone calls that agree). Looking on the airlines website, I see this same information.

So, later today, I will try giving Expedia another call and see what they say this time. I'm thinking this would all be easier to handle if it could be done direct with Expedia, since he has a 2 part return flight, with 2 different airlines.

I have a feeling I'm going to end up being grumpy today.......


  1. You are right. The only thing worse than customer service is AIRLINE customer service! BE sure to get whatever their agreement is in writing!

    1. I know! I'm totally scared that I'm going to think it's all changed and good and then come to find out when he goes to book his return flight home, it's not.

  2. Oh, last time we called Expedia, it was SUCH a pain! And after am hour on the phone, they still messed up everything! I'm with you, I'm so tired of all those "Johns" who don't know how to speak English!!

  3. Good luck!! Hope all goes well and you don't have a migraine by the end of the phone call! ;)