I got an email from my mom's email address this morning that was clearly spam and looked to include her whole contact list as recipients. So, I emailed her that it might be a good idea to change her password and make sure her virus protection program is running.
Oh gawd! She calls and leaves a message at 8am that she doesn't know how to change her password. We finally just connected a bit ago. "Don't you know my password? you did my taxes" No.....the tax program I use has nothing to do with your aol account. I thought it would just be easier if she gave me her current aol password and I log into aol and change it for her than trying to talk her through it over the phone. But, of course she doesn't know her aol password. So, I had to repeat to her 3 or 4 times, "then just sign in aol like you always do and I'll try to help you figure out where to click to change your password." OMG. Again, just sign in like you always do! (her password is saved on her computer, so she just always clicks sign-in).
Then I finally said - is there a link "forgot your password"? - just do that. So she does and it pops up something like "do you want to reset your password?" and she repeats it to me and says "no, I don't think I want that, right?" UMMM Yaaaaa!! That's the whole point of this conversation, LOL. Then we have to go into a 2 minute discussion on what new password she should use. JUST PICK SOMETHING, ANYTHING! "Well, I have one I've been using off and on for other stuff - is that one ok?" Sure, go for it. (Banging head on desk)
So, she puts in the new password and I tell her to log out and try signing in again to make sure it works. "It didn't work" Did you type in your NEW password?" Oh ya, that might work. Then she calls me back to ask what the email said so she could let some of her friends know not to open it. Then she calls me back again to ask "what about her saved favorites?" I said are they gone? Changing your password shouldn't have anything to do with that. She got all confused and said "well, I'm just not going to use them anymore". What?! I still have no idea what she was talking about.
I need a drink and I don't even drink!